Do you have a brick and mortar location?

We're an online shop only at this time. We look forward to opening a brick and mortar in our hometown of Pittsburgh, PA when the time is right. 

What shipping services do you use?

We use USPS Priority Mail. Deliveries arrive in 1-3 business days after they are shipped. More information here.

How long will it take to process my order?

Please give us 1-3 days to process your order. Note this does not include shipping time. More information here

Will I receive a confirmation e-mail & tracking number once I place my order?

Yes. You will first receive an order confirmation e-mail. Once your order has been shipped, you will receive a second e-mail with tracking information. If you have not yet received these e-mails, check your spam folder first and then get in touch with us at hello@andklei.com

What is your return policy?

Please refer to our Refund policy here.

How can I make an exchange for a different item?

Exchanges are treated as a return & a separate purchase. Feel free to purchase the desired size or style in conjunction with going through the return process. We have limited quantities and cannot guarantee that your desired style or size will be available at a later date. Discounts used initially are not applicable to new purchases if they are expired. Thank you for understanding. 

Can I purchase a Gift Card?

We do not offer gift cards at this time. Stay tuned! This may be something we offer in the future. 

Can I return an item for store credit?

We do not offer store credit at this time.